Last updated: 30th September 

Who we are 

White Lines is operated by P25 Limited, company number 16722102 registered office at The Grove, Peache Way, Bramcote, Nottingham. NG9 3DX. (“White Lines,” “we,” “us,” “our”). We are the data controller for the personal information described in this notice. 

If you have any questions about this notice or how we handle your data, contact us at marketing@whitelines.co.uk 

What information we collect 

We may collect the following information when you interact with White Lines, including through our website, mailing list, bookings, or in person: 

• Name and contact details (email address, phone number) 

• Details of your interests (e.g. padel, pickleball, reformer pilates, wellness) 

• Booking and membership information 

• Payment information (processed securely by our payment providers – we do not store full card details) 

• Communications you send us 

• Technical data such as IP address and browser type, collected automatically via cookies (see below) 

How we use your information 

We use your information to: 

• Respond to your enquiries and manage your bookings or membership 

• Send you updates about White Lines, including launch news, offers and events, where you’ve consented to this 

• Manage court bookings and scheduling through our booking platforms 

• Improve our services and website 

• Comply with legal and regulatory obligations 

Our legal basis for processing your data 

• Consent – for marketing communications (e.g. our mailing list), which you can withdraw at any time 

• Contract – to fulfil a booking, membership or service you’ve requested 

• Legitimate interests – to respond to enquiries and improve our services 

• Legal obligation – where we’re required to retain certain records (e.g. for tax purposes) 

Who we share your information with 

We share your information with: 

• The White Lines management team, to manage your enquiry, booking or membership 

• Breakpoint, our Reformer Pilates and Wellness Spa platform, to manage bookings and scheduling 

• Playtomic, our padel and pickleball booking platform, to manage court bookings and availability 

• Any email marketing platform used, e.g. Mailchimp/Octopus 

• Other third parties where required by law, or to protect our rights, property or safety 

We do not sell your personal data to third parties. 

International data transfers 

Some of our third-party providers may store or process data outside the UK/EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses. 

How long we keep your information 

We retain your information for as long as necessary to fulfil the purposes described in this notice, or as required by law. 

Your rights 

Under UK GDPR, you have the right to: 

• Access the personal data we hold about you 

• Correct inaccurate data 

• Request deletion of your data 

• Restrict or object to our processing of your data 

• Data portability 

• Withdraw consent at any time (e.g. unsubscribe from marketing emails) 

To exercise any of these rights, contact us at marketing@whitelines.co.uk You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. 

Cookies 

Our website uses cookies to improve your experience and understand how our site is used. [Link to separate Cookie Policy to follow. 

Children’s data 

If you sign up on behalf of a child (e.g. for a kids’ padel or pickleball camp), we only collect the information necessary to deliver that service, and rely on parental/guardian consent. 

Changes to this notice 

We may update this notice from time to time. Any changes will be posted on this page with an updated revision date. 

Contact us 

If you have questions about this notice or how we handle your data, contact us at marketing@whitelines.co.uk or by post at White Lines, Lenton Lane, Nottingham. NG7 2PQ.